Shipping policy

Shipment Policy for Germany and European Union (EU) Countries

This Shipment Policy outlines the terms and conditions for shipping goods to and within Germany and other European Union (EU) countries using DHL/Deutsche Post services. By placing an order, the customer agrees to comply with the following policies and procedures.

1. Shipping Methods and Providers
All shipments to Germany and EU countries will be handled via DHL or Deutsche Post, depending on the shipment's size, weight, and destination. These services are reputable and reliable carriers for domestic and international shipping.

2. Order Processing and Dispatch Time

  • Orders are processed within 10 business days after receipt of payment.
  • Once the order has been dispatched, the customer will receive an email notification with tracking information.
  • DHL/Deutsche Post delivery times vary depending on the shipping service selected (Standard, Express, or Economy), and delivery times are indicated during the checkout process.

3. Shipping Costs

  • Shipping costs are calculated based on the size, weight, and destination of the shipment.
  • Shipping charges will be clearly outlined during the checkout process before finalizing the order.
  • For international orders, including EU countries, customs duties or taxes may apply, which are the responsibility of the customer.

4. Delivery Times

  • Domestic shipments within Germany typically arrive within 5 business days.
  • Shipments to other EU countries typically arrive within 5 to 10 business days, depending on the destination and shipping service selected.
  • Delivery time estimates provided by DHL/Deutsche Post are not guaranteed and may vary due to unforeseen circumstances, including customs processing.

5. Customs and Import Duties

  • For shipments within the EU, customs duties and taxes do not apply, as EU countries operate within a single market.
  • For shipments to non-EU countries or from non-EU countries to the EU, customs duties, taxes, or import fees may apply. These charges are the responsibility of the customer.
  • Customers should ensure that the provided shipping address is accurate and complete to avoid delays due to customs inspections or incorrect addressing.

6. Tracking and Monitoring

  • Customers will be provided with a tracking number once their order has been shipped.
  • DHL/Deutsche Post provides a tracking service that allows customers to monitor the progress of their shipment in real-time.

7. Delivery Restrictions

  • DHL/Deutsche Post may have specific delivery restrictions or service limitations for certain regions in Germany or other EU countries. Please check the shipping details for any such restrictions before placing your order.
  • Delivery to P.O. boxes, restricted zones, or remote areas may require additional processing time.

8. Lost or Damaged Shipments

  • DHL/Deutsche Post is responsible for any loss or damage to goods that occurs during the transit process.
  • If a shipment is lost or damaged during delivery, customers must report it to our customer service within 10 business days of receiving their tracking information.
  • A claim will be filed with DHL/Deutsche Post for resolution, and customers may be eligible for a refund or replacement depending on the circumstances.

9. Return Policy

  • Our standard return policy applies to shipped orders. Customers are eligible for returns as per the policy outlined in the Returns section of our website.
  • Return shipments must be sent via DHL/Deutsche Post to ensure tracking and proper handling.

10. Contact Information
For any inquiries or assistance regarding shipments, customers can contact our customer support team at hello@coolgangs.com / +49 015208273618.

Notable Points:

  • Customs and Taxes: While shipments within the EU are not subject to customs duties or import taxes, non-EU shipments will still require customs clearance, and the customer is responsible for those charges.
  • Delivery Time Variations: Delivery times will depend on the country of destination and shipping service chosen. Specific timeframes may vary.